Privacy Policy

Effective Date: July 27, 2026

Privacy Policy

Vertrees Electronics, LLC, doing business as Hometown WiFi (“we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet, telecommunications, managed IT, security, and related services, visit our website, or communicate with us by phone, email, or text message.

By using our services or providing your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Name
Service address
Mailing address
Email address
Telephone number
Payment and billing information
Communications with customer support
SMS opt-in preferences

How We Use Your Information

We use your information to:

Provide and maintain internet and telecommunications services
Process payments and manage your account
Schedule installations and service appointments
Respond to customer service requests
Send billing notices and account updates
Notify you about service outages or maintenance
Improve our products and services
Comply with legal obligations
Send SMS messages when you have opted in

SMS Communications

If you provide your mobile phone number and consent to receive text messages, you may receive SMS messages from Vertrees Electronics / Hometown WiFi regarding:

Appointment reminders
Installation updates
Service notifications
Billing reminders
Customer support communications
Account notifications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact our customer support.

SMS Privacy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding subcontractors who assist in delivering our messaging services.

Sharing Your Information

We do not sell your personal information.

We may share your information only with:

Payment processors
Service providers that help us operate our business
Contractors performing services on our behalf
Government agencies when required by law
Communication providers (such as Twilio) solely for delivering SMS communications

These providers are required to protect your information and use it only for the services they perform for us.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance our services.

You may configure your browser to refuse cookies, although some website features may not function properly.

Your Choices

You may:

Update your account information
Request corrections to inaccurate information
Opt out of marketing communications
Opt out of SMS messages by replying STOP
Contact us with questions regarding your personal information

Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Vertrees Electronics, LLC
Doing Business As: Hometown WiFi

Email: support@htwifi.com

Phone: (270)-592-9434

Website: https://htwifi.com

A2P 10DLC Compliance Notice

By providing your mobile phone number and opting in to receive SMS messages from Vertrees Electronics / Hometown WiFi, you expressly consent to receive recurring informational and customer care text messages. Consent is not a condition of purchase.

Message frequency varies.

Message and data rates may apply.

Reply STOP to cancel.

Reply HELP for assistance.

Your privacy is important to us. Mobile opt-in information will never be sold or shared for marketing purposes.